Troubleshooting Mac OS Network

If the connection between the MOD and your Mac OS computer fails to work, follow this step-by-step guide to recreate the connection.

We have had cases where everything was working fine, till one day the connection failed. Recreating the connection with the steps below fixes this, and others, situations.

1. Open system preferences (Apple logo topleft corner > system preferences)

2. Open the network settings

3. Look to see if "Duo Ethernet", "Duo X Ethernet," or "Dwarf Ethernet" (according to your device) shows up

4. If it DOES show up, then REMOVE IT and continue

5. There should now be NO "Duo Ethernet", "Duo X Ethernet", or "Dwarf Ethernet" (according to your device) adapter

6. Press the "+" button

7. Select "Duo Ethernet", "Duo X Ethernet", or "Dwarf Ethernet" (according to your device) as the option for the "Interface" dropdown list

8. Press the "Create" button

9. Press apply

10. Power off the MOD device, take out the USB cable

11. Plug everything back in again and power on the Duo

12. When the MOD device is booted, "Duo Ethernet", "Duo X Ethernet", or "Dwarf Ethernet" (according to your device), the connection should display an IP address and Subnet mask. See screenshot below: