Troubleshooting

Windows doesn’t recognize MOD as you plug it

Certain Windows systems don't recognize the MOD as a network device or fail to find the correct driver.
Use this driver for such cases: http://web1.moddevices.com/shared/mod-duo-rndis.zip

For more information see Troubleshooting_Windows_Connection.

MOD does not boot, stuck on 'MOD Duo' screen

If the Duo becomes unbootable for some reason, we need to reinstall the OS inside.
We can boot the Duo in recovery mode for safe reinstall, boot over USB if recovery partition is broken, or perform a full factory reset (which will erase all your data).

For more information see Troubleshooting_Reinstall.

Note that the MOD Duo is not software brickable, you can always reinstall its OS.

It is possible to make the MOD Duo X unbootable though, if the bootloader or restore partition are corrupted.
The only way that can happen is if you remove the power supply during the very small period of the software update when the bootloader and restore parition are replaced, or if you intentionally break them.
In such cases it is still possible to recover data, but one needs a imx8mq developer kit in order to boot a custom image/payload (which the MOD team has).

Using Firefox and 'noscript' add-on prevents loading of cloud pedalboards

Open noscript preferences, then go to the advanced tab, then 'ABE'. The system ruleset should look like this:

# Prevent Internet sites from requesting LAN resources.
Site LOCAL
Accept from LOCAL
Accept from http://integrate.moddevices.com/
Deny

Note the new 'Accept from ...' rule. This makes noscript accept requests from cloud pedalboards into the local network.